Drivelo Policies

Everything you need to know about how Drivelo works, your rights, and our commitments. Each policy below is a separate page — tap to read it in full.

Effective: 5 May 2026. Version 2.0. Operator: Drivelo Pty Ltd ACN 701 862 580, Contact: hello@drivelo.com.au.

All Drivelo policies operate consistently with the Australian Consumer Law and the laws of Victoria, Australia.

For everyone

Platform Terms of Service

How the Drivelo Platform works, your rights and obligations, and how we operate as a marketplace.

Privacy Policy

What personal information we collect, how we use it, and your rights under the Privacy Act 1988.

Payment Policy

How payments, payouts, refunds, GST, and chargebacks are handled across Drivelo.

Booking, Cancellation and Refund Policy

Free cancellation up to 24 hours before your lesson. What happens inside 24 hours, and Australian Consumer Law exceptions.

Complaints and safety

How to raise a complaint or safety concern, and how Drivelo responds — see "How do you handle complaints?" in the FAQ.

For learners

Learner Terms and Conditions

Specific terms for learner drivers booking lessons through Drivelo.

For instructors

Instructor Agreement

The full agreement governing independent instructors using the Drivelo Platform.

Instructor Code of Conduct

The behavioural and service standards expected of every Drivelo Instructor.

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