Instructor Agreement

Instructor Agreement

Drivelo Pty Ltd · ACN 701 862 580

Version 3.0 · Effective 4 September 2026 · Contact hello@drivelo.com.au

1. Parties

This Instructor Agreement ("Agreement") is between:

  • Drivelo Pty Ltd ACN 701 862 580 ("Drivelo", "we", "us")
  • the driving instructor, business or entity that registers for or uses the Drivelo Platform as a service provider (the "Instructor", "you").

Drivelo operates across Australia. Where this Agreement refers to a licence, clearance or regulator, it means the one that applies in the state or territory where you deliver lessons.

2. Commencement and acceptance

This Agreement starts when you click to accept it, sign it electronically, complete onboarding, or first use the Drivelo Platform as an instructor.

3. Independent contractor relationship

You are engaged as an independent contractor and are not an employee, agent, partner, joint-venturer or representative of Drivelo. You:

  • are responsible for your own driving-instruction business, methods, hours and fees
  • are responsible for your own tax (including income tax and GST), superannuation, workers' compensation, insurances and business expenses
  • control how and when you accept Bookings, subject to the Platform's standards
  • may engage with other platforms or take direct bookings, subject to clause 12
  • are not entitled to leave, allowances or other employee entitlements from Drivelo.

Drivelo will not engage in sham contracting in breach of the Fair Work Act 2009 (Cth). Each party acknowledges this clause records the genuine intention and substance of the relationship.

4. Licences, accreditations and clearances

Instructor licence. You must hold and maintain a current driving instructor licence, authority or accreditation issued by the regulator in your home state or territory, in good standing and free of suspension, cancellation or disciplinary proceedings.

Teaching in another jurisdiction. Where you deliver lessons outside your home jurisdiction, you must either hold that jurisdiction's own instructor credential, or be validly registered under Automatic Mutual Recognition, including having given any notification that jurisdiction requires. Queensland does not participate in Automatic Mutual Recognition; lessons delivered in Queensland require a Queensland driver trainer accreditation.

Child safety clearances. You must hold a current working with children check, clearance, card or registration — in the paid or employee category, not the volunteer category — for each state or territory in which you deliver lessons. This applies to every instructor on the Platform, regardless of whether you expect to teach anyone under 18. These schemes are not mutually recognised and Automatic Mutual Recognition does not extend to them.

Fit and proper. You warrant that you are a fit and proper person to provide driving instruction and have not been disqualified or excluded by any regulator.

Ongoing obligations. You must tell Drivelo within two business days if any of the above is suspended, cancelled, expires, is not renewed, or becomes subject to conditions or proceedings. Your listing will be paused until it is current again.

5. Onboarding documents

You must provide and keep current any documents reasonably requested by Drivelo, including:

  • driver licence
  • instructor licence, authority or accreditation for your home jurisdiction, and for any other jurisdiction in which you teach
  • evidence of Automatic Mutual Recognition registration and notification, where you rely on it
  • working with children clearance details for each jurisdiction in which you teach
  • ABN and business details
  • vehicle registration, dual-control fitment evidence and roadworthy or inspection details
  • compulsory third party, comprehensive motor vehicle (covering instruction and business use), public liability and, where relevant, professional indemnity insurance certificates of currency with expiry dates
  • national police certificate where reasonably required
  • bank account or payout setup details
  • any tax or identity documentation reasonably required for payouts or compliance.

6. Services and listing standards

You must:

  • maintain an accurate, non-misleading profile, availability calendar, photos and pricing (in AUD, inclusive of GST where applicable)
  • clearly state service areas, lesson types, vehicle type and inclusions
  • honour confirmed Bookings unless prevented by a genuine emergency or lawful reason
  • arrive on time and conduct lessons professionally
  • respond to Learner messages within reasonable timeframes
  • comply with the Instructor Code of Conduct, Drivelo's complaints process and reasonable operational directions of Drivelo
  • comply with the Australian Consumer Law, and with anti-discrimination, child-safety and road-safety laws.

7. Commission

The rate. Drivelo deducts a platform commission of 15% of the gross booking amount for each completed booking. Drivelo bears the payment processing cost out of that commission; it is not deducted from your payout.

If we change it. We may change the commission rate only where the change is reasonably necessary to reflect a documented increase in our costs of providing the platform, or a change in law, regulation or tax that affects those costs. We will tell you in writing what the new rate is, when it takes effect, and why it is changing.

Your protections if we do. Any change:

  • takes effect no earlier than 30 days after we notify you;
  • does not apply to any booking you have already accepted before the change takes effect; and
  • entitles you to terminate this Agreement at any time before the change takes effect, without penalty, fee or cost of any kind. If you do, we will pay out all amounts owing to you in the ordinary payout cycle, and no restriction in this Agreement on contacting learners will apply to you.

If you keep accepting bookings after the change takes effect, the new rate applies from that date.

Other amounts. Drivelo may also deduct or recover chargeback amounts and reversal fees, refund or credit adjustments, any premium-listing or software fee you have separately agreed to in writing, and GST on Drivelo's commission and fees where applicable.

8. Payouts

Drivelo collects Booking payments as your limited payment-collection agent for completed marketplace Bookings, and remits payouts in accordance with the Payment Policy.

Drivelo may withhold, delay or net-off a payout only where, and only for so long as, it is reasonably necessary to deal with a refund, chargeback, suspected fraud, an unresolved dispute about that booking, a missing or expired compliance document, or a regulator notice. We will tell you in writing why an amount is being withheld and what needs to happen for it to be released, and we will release it promptly once the issue is resolved.

9. Taxes and superannuation

You are solely responsible for all taxes, levies, superannuation, GST and reporting obligations arising from your services and earnings, except to the extent Drivelo is legally required to withhold or remit amounts. You must keep your ABN, GST registration status and tax details accurate on the Platform.

10. Conduct standards

You must comply with the Instructor Code of Conduct at all times. Without limitation, you must not:

  • behave in a threatening, abusive, discriminatory, harassing, demeaning or unsafe manner
  • use drugs, alcohol or unlawful substances before or during lessons
  • use a mobile phone unlawfully while conducting a lesson
  • engage in any sexual misconduct, inappropriate contact or grooming behaviour toward a Learner, including a Learner under 18
  • accept bribes, coercive payments or improper inducements
  • misrepresent qualifications, pricing, reviews or lesson availability
  • discriminate against a Learner contrary to the Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), Disability Discrimination Act 1992 (Cth), Age Discrimination Act 2004 (Cth) or equivalent state or territory laws
  • record a Learner in the vehicle, by audio or video, without their knowledge and consent, and the consent of a parent or guardian where the Learner is under 18.

11. Vehicle, safety and incident reporting

You must maintain a clean, safe and roadworthy vehicle suitable for driving instruction, fitted with dual controls.

You must notify Drivelo:

  • immediately, and in any case before your next lesson, of any incident involving a Learner's safety, any allegation involving a child, or any police contact relevant to instruction
  • within two business days of any accident, near-miss or significant safety incident; any complaint made to you directly; any licence, accreditation, insurance or vehicle suspension, cancellation or expiry; and any other matter likely to affect Learner safety or compliance.

12. Learners we introduce to you

When a learner finds you through Drivelo, we've paid to make that introduction. So for 12 months after a learner's first lesson with you, please book their lessons through the platform rather than arranging them privately.

This applies only to learners who first came to you through Drivelo. It does not apply to:

  • learners you already taught, or who found you any other way;
  • anyone, if we ended this Agreement other than for your breach, or if you left because we changed the commission rate;
  • a learner who independently asks you to continue outside the platform after 12 months.

You are free to talk to your learners about anything, including that you work elsewhere. There is no restriction on you listing with other platforms, advertising your own business, or teaching your own learners.

If a learner we introduced books with you privately inside the 12 months, we may invoice you for the commission we would have earned on those lessons — nothing more. That's the actual loss, and it's the only amount we'll ask for.

13. Learner verification

At the start of each lesson, you must verify the Learner holds the permit or licence needed to lawfully participate. If the Learner does not hold the required authority, or you reasonably believe the lesson cannot safely or lawfully proceed, you must refuse or stop the lesson and notify Drivelo promptly. You will still be paid for a lesson you stop on these grounds.

14. Insurance

You must maintain at your own cost, and provide certificates of currency for on request and on each renewal:

  • compulsory third party insurance
  • comprehensive motor vehicle insurance, with the policy noted for driving instruction and paid business use
  • public liability insurance of at least AUD $20 million
  • professional indemnity insurance where reasonably required for the lessons you offer.

Drivelo does not insure you, your vehicle, or the lessons you deliver, and is not a party to your policies.

15. Privacy and data handling

Where you receive Learner personal information through Drivelo, you must handle it to the same standard the Australian Privacy Principles require of us, whether or not the Privacy Act 1988 (Cth) applies to you in your own right. Specifically, you must:

  • Collection. Collect only what you need to deliver the lesson, and collect it from the Learner or from Drivelo — not from third parties.
  • Use. Use it only for delivering and administering that Learner's lessons, and for meeting your own legal and insurance obligations.
  • Disclosure. Not disclose it to anyone else, except where the Learner consents, where you are required by law, or where it is necessary to respond to a serious threat to someone's life, health or safety.
  • Direct marketing. Not market to Learners using Drivelo data without their separate consent, and in compliance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
  • Security. Keep it secure on any device you hold it on, including your own phone — which means a device passcode or biometric lock, and not storing Learner addresses or contact details in a shared or unsecured account.
  • Notification. Tell Drivelo within 24 hours if Learner information you hold is lost, accessed without authorisation, or disclosed without authorisation, so that we can meet our obligations under the Notifiable Data Breaches scheme.
  • Destruction. Destroy or de-identify Learner personal information once you no longer need it for the purposes above, and in any case within 90 days of your last lesson with that Learner, unless you are required to keep it by law or for an insurance claim.

Learners are frequently under 18, and the information you hold includes their home address. Treat it accordingly.

16. Reviews, quality and performance

Drivelo may monitor cancellations, complaints, reviews, response times, profile accuracy and other quality signals. Where a quality concern arises, we will raise it with you, explain what the concern is, and give you a reasonable opportunity to respond and to address it. We may ask you to take corrective action, refresh a document, or undertake retraining.

Suspension and termination are governed by clause 18. Nothing in this clause allows us to suspend or terminate you on quality grounds without following clause 18.

17. Intellectual property and profile content

You grant Drivelo a non-exclusive, worldwide, royalty-free licence to use your business name, profile content, logos, photographs, service descriptions and related materials to operate, market and improve the Platform. You warrant you have the rights needed to provide that content.

This licence ends when this Agreement ends, except that we may retain and use copies where necessary for our records, for legal or regulatory obligations, or in material already published before termination that cannot reasonably be recalled. We will remove your profile content from the Platform within 30 days of termination.

18. Suspension and termination

You can leave whenever you like. You may terminate this Agreement on 14 days' written notice. You must honour bookings you have already accepted, or help us re-book them.

Immediate suspension — safety and legal grounds only. We may suspend your listing immediately, without notice, if:

  • your instructor licence, authority or accreditation, your working with children clearance, your driver licence, your vehicle registration or your required insurance has expired, been suspended or been cancelled;
  • we receive a credible allegation of conduct that puts a learner's safety at risk, or that involves a child; or
  • we reasonably suspect fraud, or are required to act by law or by a regulator.

If we suspend you on any of these grounds we will tell you why within 2 business days, review it promptly, and lift the suspension as soon as the issue is resolved.

Termination for breach — notice and a chance to fix it. Outside those grounds, we may terminate only for a material breach of this Agreement, and only after giving you written notice describing the breach and allowing at least 14 days to remedy it, where it can be remedied.

Ratings. A low rating is not by itself a ground for suspension or termination. If a pattern in your reviews concerns us, we will raise it with you and give you a reasonable opportunity to respond and to address it.

Review. If we suspend or terminate you, you may ask us to review the decision by emailing hello@drivelo.com.au. A person who was not involved in the original decision will review it and respond within 10 business days.

Money owed to you. Suspension or termination does not affect your entitlement to be paid for lessons you have already completed. We will pay those out in the ordinary cycle.

Survival. Clauses 9 (taxes), 12 (learners we introduce to you), 15 (privacy), 17 (intellectual property), 19 (indemnity), 20 (dispute handling) and 22 (governing law) survive termination.

19. Indemnity

You indemnify Drivelo against direct loss, liability and reasonable costs that we actually incur, to the extent they arise from:

  • your breach of this Agreement;
  • your negligent act or omission, or wilful misconduct, in delivering a lesson; or
  • your failure to hold or maintain a licence, authority, clearance, registration or insurance you are required to hold.

This indemnity does not extend to:

  • loss caused or contributed to by Drivelo, or by anyone acting on our behalf;
  • loss arising from our own negligence, breach or misleading conduct;
  • indirect or consequential loss, or loss of profits; or
  • loss we could reasonably have avoided or mitigated.

Your total liability under this indemnity is capped at the greater of $50,000 or the total commission we have received from your bookings in the 12 months before the claim — except where the loss arises from your fraud or wilful misconduct.

We indemnify you on the same terms for direct loss you incur arising from our breach of this Agreement or our negligence.

You remain solely responsible for the lessons you deliver to Learners. Drivelo is not liable for your acts, omissions, vehicle condition, compliance failures or lesson conduct.

Nothing in this clause limits any right or remedy that cannot be excluded under the Australian Consumer Law, or that arises under the unfair contract terms regime.

20. Dispute handling

You must cooperate with Drivelo in investigating complaints, disputes, chargebacks, incidents, refund requests and regulatory enquiries, and must provide reasonably requested documents, statements and records.

If a dispute arises between you and Drivelo, both of us will first try to resolve it directly, in good faith, within 21 days of one of us giving the other written notice of the dispute. Neither of us has to do this before seeking urgent injunctive relief, or before making a complaint to a regulator.

21. Changes to this Agreement

We may amend this Agreement by giving you at least 30 days' written notice through the Platform or by email, setting out what is changing and when it takes effect.

Any amendment:

  • does not apply to any booking you have already accepted before it takes effect; and
  • entitles you to terminate this Agreement at any time before it takes effect, without penalty, fee or cost of any kind, on the same terms as clause 7.

If you keep accepting bookings after the amendment takes effect, it applies from that date.

22. Governing law

This Agreement is governed by the laws of Victoria and the Commonwealth laws in force in Victoria. You and Drivelo submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

Nothing in this clause limits any right you have under the law of the state or territory in which you are based or in which you deliver lessons, including any right to bring proceedings, or to have a matter determined, in that jurisdiction where the law provides for it.

23. Contact

Drivelo Pty Ltd · ACN 701 862 580 Email: hello@drivelo.com.au

See all Drivelo policies

Questions about any policy? Email hello@drivelo.com.au.

For urgent safety risks, call 000 (Triple Zero) first, then notify Drivelo.